Cashback, upgrades, concierge access, travel credits. The full list of what each tier earns, how you get there, and how you stay there.
Free to join
The starting line. Member rates and a credit toward your first stay.
Bronze is automatic the moment you create an account. No spend required.
3 nights · or £3,000 spend
Better cashback, late checkout when the property has it, and a small recurring credit that adds up across the year.
Reach Silver after three completed nights with us, or £3,000 in confirmed bookings — whichever comes first. Tier is held on a rolling 18-month window.
8 nights · or £10,000 spend
Where flights start to count. Cashback adds up fast, room upgrades show up at most anchors, and concierge support arrives by text.
Reach Gold after eight completed nights, or £10,000 in confirmed bookings. Gold is held for 18 months from your last qualifying activity.
16 nights · or £20,000 spend
Guaranteed upgrades at our anchor hotels, real concierge around the clock, and a yearly travel credit that pays for whole nights.
Platinum unlocks at sixteen nights or £20,000 in confirmed bookings. Holds for 18 months from your last qualifying booking.
By invitation · £25,000+ annual spend
Our highest tier. Invitation-only. The benefits luxury hotels reserve for guests they consider family — and a personal travel concierge who picks up on the first ring.
Black tier is invitation-only. We extend invitations to members who reach £25,000 in annual booking value, with quiet exceptions for travellers our anchor hoteliers know personally.
Cashback is paid as travel credit, redeemable on any future booking. Tier eligibility is held on a rolling 18-month window — you only progress, and stay, while you're actively travelling. Sign-up incentive applies to first stay only, minimum three nights.